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Last Updated: 29 April 2024

Ray of Hope, (" ROH", "we", or "us") is a Charitable, Social, nonprofit organization committed to excellence, integrity, and your privacy. This Policy is provided to inform you of the ways ROH collects, uses, stores, transfers and discloses your personal information. By providing your information, you agree to your personal information being processed in accordance with this Privacy Policy, as amended from time to time (as noted in the date above) when you interact with us. For example, you may interact with us by visiting our website, via mobile device, or by attending any event of ROH.


ROH only collects personal and sensitive information that is necessary for us to perform the services we offer, and provide any goods or services you request from us. The type of information we may collect and hold varies depending on the purpose for which it is collected, but may include (amongst others): ROH may also ask you to provide personal information that identifies you. We require this information when you submit an inquiry to us, make a donation, or engage with us for promotional purposes. Such information could include your name, postal address, phone number, email address, other demographic information, or bank account information. ROH limits the personal information it collects to that which is reasonable under the circumstances, and we only collect your personal information with your consent. ROH also collects some anonymous information that cannot be traced back to a specific individual. For example, our web servers automatically record the IP address (the general location where the user is logged) of each visitor to our Website,, and tracks how many people visit the Website. This anonymous information is used to administer and specialize the Website more effectively and gain general information about the backgrounds and sources of visitors.


The collection and storing of personal and sensitive information varies depending on the purpose for which it is collected, but may include the collecting of:
  • copies of your written correspondence or emails, whatsapp messages, telephone calls with us
  • copies of transaction history in relation to your financial support donation to ROH
We may keep copies of the above documents (in physical or electronic form, at our election) as is necessary to carry out our functions and provide our services. We use your personal information for the purposes we state or imply when it is collected, and we may otherwise use your personal information where permissible by law, for example to respond to an emergency, or in the course of an investigation into illegal behavior.


We use Google Analytics, each time you visit our site to collect information about the pages you view, the links you click, and other actions you take when using our services, reviewing our advertising, or communicating with us by email.


ROH never sells, rents, leases or exchanges your personal information with other organizations. In order to fulfill the organizational purposes for which you provided us your personal information, it may be shared with our Partners, and other parties who require such information to assist us with establishing, maintaining and managing our relationship with you and providing services.


Sensitive information which we receive and collect from you is secured using encryption technology such as Transportation Layer Security (TLS) technology. This technology prevents information which is transmitted over the Internet from being intercepted and read by unauthorized parties. All information is stored on secured computers to which access is restricted.


Our website may contain links to other websites. To allow you to interact with third-party websites on which you may have accounts (such as social media websites) or join communities on such websites, we may provide links or embed third-party applications that allow you to login, post content, or join communities from our websites. Please note that the third party websites accessed through links on our site are subject to the third party’s privacy policy and standards. We cannot assume any responsibility for the privacy practices, policies or actions of the third parties that operate these websites, or for how they collect, use or disclose your personal information. You should review the privacy policies of these websites before providing them with personal information.


We do not knowingly collect children’s personal information. Users under the age of 16 must ask parent or guardian permission to use this Website, request information from ROH, or use any resources on this Website.


By your use of the site and our services, you consent to the collection, storage, use and dissemination of your personal information in accordance with this Privacy Policy.


We reserve the right, in its sole discretion, to modify and amend this Privacy Policy in any manner at any time. So please review it frequently so that you are aware of any variations made. You will be deemed to have consented to such variations by your continued use of the site or our services following such changes being made.


If you have any questions, please reach out to us
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